Frequently Asked Questions
About PlayShala
Are your toys safe for kids?
Yes! All PlayShala products are carefully curated and meet strict safety and quality standards, ensuring they are safe for children.
What makes PlayShala different from other toy stores?
At PlayShala, we combine fun + learning. Our toys are chosen to spark creativity, improve skills, and make playtime educational — not just screen time.
Orders & Payments
How can I place an order?
Simply browse our collection, add products to your cart, and proceed to checkout.
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available for all orders across India.
Shipping & Delivery
How long will it take for my order to arrive?
All orders are dispatched within 48 hours of confirmation. Delivery usually takes 3–5 working days from dispatch (excluding weekends & public holidays).
Do you charge for shipping?
No, we offer Free Shipping on all orders across India – no minimum purchase required.
How do I track my order?
Once shipped, you’ll receive an email/SMS with tracking details. You can track your order using that link.
Do you ship internationally?
Currently, PlayShala delivers only within India. International shipping will be announced soon!
Returns & Exchanges
What if I receive a damaged or defective product?
In the rare event this happens, please record a clear unboxing video and contact us at team@playshala.com and WhatsApp us at +91 82876 44383 within 7 days of delivery.
For detailed steps and conditions, please check our Refund Policy.
Do you accept returns?
Yes, we offer a 7-day return/exchange policy under specific conditions. (Unboxing video required.) Please check our Refund Policy for full details.
Are there any charges for returns/exchanges?
Yes, a small handling fee of ₹150 applies to all return or exchange requests.
Business Enquiries
Do you offer bulk orders or corporate gifting?
Yes! For bulk purchases, school tie-ups, or corporate gifting, please write to us at team@playshala.com with your requirements.
Contact Us
How can I contact customer support?
You can reach us via:
Email: team@playshala.com
Phone/WhatsApp: +91 82876 44383
(Mon–Sat, 9 AM to 6 PM IST)